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Tivoli Service Request Manager (TSRM)

Tivoli Service Request Manager

  • Automated request fulfillment system through integrated service desk and service catalog.
  • Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog.
  • OCG Gold Level ITIL v3 Certification for Incident Management, Change Management and Request Fulfillment Management.
  • Enables users to obtain IT services through published service offerings.
  • Takes advantage of proven workflows and for fast time to market.
  • Employs change and configuration management software features, such as easy drag and drop screen, workflow customisation and simple configuration tools for on-the-fly changes.
  • Combines upgradeability, easy configuration, customer-built customisations and data preservation during updates/upgrades so you never rebuild your service desk again.

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