Tivoli Service Request Manager (TSRM)
- Automated request fulfillment system through integrated service desk and service catalog.
- Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog.
- OCG Gold Level ITIL v3 Certification for Incident Management, Change Management and Request Fulfillment Management.
- Enables users to obtain IT services through published service offerings.
- Takes advantage of proven workflows and for fast time to market.
- Employs change and configuration management software features, such as easy drag and drop screen, workflow customisation and simple configuration tools for on-the-fly changes.
- Combines upgradeability, easy configuration, customer-built customisations and data preservation during updates/upgrades so you never rebuild your service desk again.