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Oracle Communications

Oracle Communications

Communication Service Providers (CSPs) around the world are looking for ways to offer an engaging Customer Experience (CX) so that they may expand their customer base, retain existing customers, and monetize on these relationships. To harvest these benefits CSPs need to address CX at all customer touch points. Oracle has developed the CX Reference Architecture for Communications to help CSPs delivering a superior experience to their customers in all touch points throughout the Customer Experience lifecycle. The Oracle CX reference Architecture is founded on proven solutions and best-in-class applications and will enable CSPs to adopt a holistic approach to Customer Experience across standard processes from front office channels to back office operations.


Key Benefits
  • Seamless cross-channel purchasing and services experiences
  • Personalized offers and interactions
  • Fast time-to-market to meet customer demand
  • First-right ordering
  • Rapid fulfillment
  • Reduced order fallout
  • Accurate billing