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E-Mail Management Cloud Service

E-Mail Management Cloud Service

Many organizations today are flooded with e-mails. And although these e-mails represent important communications from customers, tracking and responding to them can be taxing, straining resourcestrapped contact centers and frustrating customers. Oracle RightNow Email Management Cloud Service helps you stay ahead, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails. Your agents and your customers will thank you for it.


Key Features
  • Inquiry management
  • Single integrated knowledgebase
  • Tracking
  • Customer management
  • Increase agent productivity with standard response templates and access to knowledgebase
  • Improve first-touch resolution with auto-suggested solutions
  • Increase customer satisfaction and save processing time by providing agents with complete