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Chat Cloud Service

Oracle Chat Cloud

Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience that delivers proven results, including higher customer satisfaction, increased conversion, and improved efficiency. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated by customers or triggered proactively, based on company-defined rules. With Oracle RightNow Chat Cloud Service, agents can always guide your customers to the best answers and outcomes.

Key Features
  • Agent-, customer-, or activity-driven chat
  • Customizable chat link, icon, and consumer interface
  • Multidevice chat—from PCs, smartphones, tablets, and more
  • Chat conferencing, transfer, and supervisor monitoring
  • Access to Oracle RightNow Knowledge Cloud Service before, during, and after chat sessions
  • Increase sales conversion rate and average order size
  • Reduce shopping cart abandonment
  • Achieve highest customer satisfaction compared to other channels
  • Reduce call center costs and increase efficiency